Terms & Conditions

By accessing or using any service offered by SELANDIA — including our website, WhatsApp chatbot, inquiry forms, booking services, or any digital communication — you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions.

These Terms constitute a legally binding agreement between you ("Client" or "You") and SELANDIA ("We", "Us", "Company"), registered and operating from SELANDIA ISA Pvt Ltd. 1st Floor, Gomadathu Complex, opp. Private Bus Station, Old Mavelikkara, Mavelikara, Kerala 690101 Branch: 45/1818, 2nd floor, Daliya Arcade, NCC Road, Thalassery,Kannur, Pin: 670101.

We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised Terms. The latest version is always available at this page.

SELANDIA provides travel-related services including but not limited to:

• Domestic and international flight ticket booking
• Tour package planning and booking (group and individual)
• Hotel and accommodation reservations
• Visa assistance and documentation support
• Train, bus, and ferry ticket booking
• Travel insurance facilitation
• Honeymoon and holiday package customisation
• Pilgrimage tour arrangements

Services are subject to availability. All bookings are confirmed only upon full payment and issuance of a booking confirmation reference number from us.

3.1 Booking Confirmation
A booking is considered confirmed only after full or agreed partial payment is received and a written confirmation (via WhatsApp, email, or receipt) is issued by SELANDIA. Verbal confirmations do not constitute a binding booking.

3.2 Pricing
All prices are quoted in Indian Rupees (₹). Prices are subject to change without notice until a booking is confirmed and payment is received. Airline fares, hotel rates, and package costs may fluctuate due to seasonal demand, availability, and vendor pricing changes.

3.3 Payment Methods
We accept payment via:

• UPI / GPay / PhonePe
• NEFT / RTGS / IMPS bank transfer
• Cash (in-person at our office only)

3.4 Service Charges
A service fee / consultation charge may apply in addition to the ticket or package price. This will be communicated clearly before payment is collected.

3.5 Third-Party Payments
Payments made directly to airlines, hotels, or other vendors are governed by those vendors' terms. We are not responsible for any disputes arising from direct payments to third parties.

4.1 Client-Initiated Cancellation
If you wish to cancel a confirmed booking, you must inform us in writing via WhatsApp or email. The following applies:

• Service fees paid to us — Non-refundable under all circumstances
• Flight tickets — Subject to airline cancellation rules; we process the refund on your behalf after receiving it from the airline (typically 7–45 working days)
• Hotel bookings — Subject to hotel cancellation policy; non-refundable bookings are indicated at time of booking
• Tour packages — Cancellation charges range from 25%–100% depending on proximity to travel date and operator rules

4.2 Cancellation by Vendor
In the event of cancellation by an airline, hotel, or tour operator due to operational reasons, we will facilitate the refund as per the vendor's process. We are not liable for delays in refund processing by third-party vendors.

4.3 Force Majeure
In events beyond our or the vendor's control — including natural disasters, pandemics, government travel bans, strikes, or acts of war — cancellations will be handled per vendor policy. Our service fees remain non-refundable.

5.1 Your Responsibility
It is entirely your responsibility to ensure that you possess valid travel documents including:

• Valid passport (minimum 6 months validity from travel date for international travel)
• Required visas for destination countries
• PAN card / Aadhaar for domestic travel (where required)
• Travel insurance (strongly recommended)
• Any health certificates or vaccination records required by the destination country

5.2 Visa Assistance
We offer visa assistance as a support service only. We do not guarantee visa approval — this is solely at the discretion of the respective embassy or consulate. Visa fees paid to consulates are non-refundable regardless of outcome.

5.3 Name on Documents
All traveller names provided for bookings must exactly match the names on government-issued photo ID. We are not responsible for booking failures or denied boarding caused by name discrepancies.

SELANDIA acts as a travel agent and intermediary. Our maximum liability to you in any situation shall be limited to the service fees actually paid to us for the specific booking in question.

We are not liable for:

• Flight delays, cancellations, or schedule changes by airlines
• Hotel overbooking, change of property, or quality issues
• Personal injury, illness, accident, or death during travel
• Loss, theft, or damage to personal belongings or baggage
• Strikes, civil unrest, terrorism, natural disasters, or acts of God
• Changes in government travel advisories or restrictions
• Any indirect, consequential, or incidental loss or damage

We collect and process personal information solely for the purpose of providing travel services to you. Data collected includes your name, contact number, email address, travel preferences, and location (where voluntarily shared via our chatbot).

7.1 Data Use
Your personal data is used exclusively to:

• Process and manage your travel bookings
• Communicate booking confirmations and travel updates
• Send promotional offers (only if you opt in)
• Comply with legal and regulatory obligations

7.2 Data Storage
Your data is stored securely on encrypted servers. Conversation transcripts from our chatbot are stored in an encrypted database and are automatically deleted after 90 days. We do not sell, rent, or share your personal data with third parties for marketing purposes.

7.3 Applicable Law
We comply with the Information Technology Act, 2000, the IT (Amendment) Act, 2008, Section 43A regarding reasonable security practices, and applicable provisions of India's Digital Personal Data Protection Act (DPDPA), 2023.

7.4 Location Data
Location information shared through our WhatsApp chatbot is used only to identify your nearest service point or to complete location-based service requests. It is not tracked continuously or shared with third parties.

Our WhatsApp chatbot and website inquiry bot are automated tools designed to collect your travel enquiry details and connect you with our team. By using these tools, you agree to:

• Provide accurate information in response to chatbot questions
• Not use the chatbot for spam, testing malicious inputs, or any unlawful purpose
• Understand that responses from the chatbot are informational only and do not constitute a binding booking until confirmed by our team

Conversation data collected through the chatbot is treated as described in Section 7. We may review chat logs for quality assurance and fraud prevention purposes.

When using our services, you agree that you will:

• Provide truthful, accurate, and complete information at all times
• Not impersonate any person or misrepresent your identity
• Not use our services for any unlawful, fraudulent, or harmful purpose
• Not attempt to hack, probe, or test the security of our systems
• Not upload or transmit malicious files, viruses, or harmful code through our chatbot or website
• Be at least 18 years of age, or have parental/guardian consent for bookings made on behalf of a minor
• Honour all payment obligations in a timely manner

Violation of any of the above may result in immediate termination of services, cancellation of bookings without refund, and reporting to appropriate authorities.

All content on our website and digital platforms — including text, images, logos, itineraries, pricing structures, and software — is the property of SELANDIA or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content from our platforms without our prior written consent. Personal use for reference and booking purposes is permitted.

For any questions, complaints, or requests relating to these Terms and Conditions, please contact us through any of the following channels:

SELANDIA
SELANDIA ISA Pvt Ltd.
1st Floor, Gomadathu Complex, opp. Private Bus Station, Old Mavelikkara, Mavelikara, Kerala 690101
Branch: 45/1818, 2nd floor, Daliya Arcade, NCC Road, Thalassery,Kannur, Pin: 670101

Our office is open Monday–Saturday, 9:00 AM – 7:00 PM IST. Responses to written inquiries are typically provided within 2 working days.